- We are always sad to hear that product has not meet customer’s expectations. Customer can return almost any* item and we will be happy to accept such return within 14 days of actual delivery date under following conditions:
- To be eligible for a return, item must be unused and in the same condition that you received it from us in original, unmarked, and undamaged packaging.
- If product has original specific packaging with tamper security seals / labels which are being damaged when opening, such product can be returned if packaging and seals are intact.
- Customer is liable for return shipping costs.
- If customer has chosen other than free shipping method on order, such original shipping costs are not eligible for refund on case of return.
- If customer received wrong product or other mistake was made by our side, we will be happy to cover return costs as well.
- *Following items are not eligible for returns:
- Individually ordered items according buyer’s specific requirements.
- Items with custom modifications fulfilled according agreement with customer.
- Safety related parts, such as airbags, seat belts, sensors for safety systems.
- Items with damaged security labels on packaging. If genuine packaging has such labels, item can be return if packaging was not opened only.
- Items with damaged warranty seals.
- Return procedure
- Arrange for a return by contacting us via our live chat feature, contact us or emailing us.
- Get return authorization number and instructions for return shipping (if item is eligible for return according conditions stated above). Sometimes we may ask to use or NOT use specific courier for return shipping.
- Pack product properly and send it back. Buyer is liable for parcel integrity during return shipping process.
- Receive your refund. Once we receive item, we will inspect it and immediately notify you on the status of your refund. In case your return is approved, we will initiate a refund to original method of payment. You will receive the credit within a certain amount of days, depending on your bank’s policies.
Cancellation policy
- We reserve right to cancel transaction at any time.
- The buyer has right to cancel order anytime within 14 days of actual delivery date.
- We encourage you to contact us regarding cancellation anytime, especially before actual dispatch of product to you. If purchase is not dispatched, you will get refund in original payment ‘s method within a certain number of days, depending on your bank’s policies.
- In case purchase is sent, you will have to wait its delivery and proceed with return procedure as described.